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Help Desk Software Strategy Development
Developing a help desk strategy is the first step to formalizing your help desk and implementing ITIL. The process you need to execute to develop your IT help desk strategy is: Develop your strategy....
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Project Management Methods | Getting Past the Fear in Agile/Scrum
The no win scenario I was asked, as regards Agile and Scrum, (see http://www.entry.com/agile-scrum-execute-projects/) How do you get past the fear of,”this could be a career limiting move”, involved...
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How to schedule a better project
Most organizations are faced with the continual collision of operational and project work that consumes finite human resources. Dedicated resources are the easiest to schedule as their schedules are a...
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Project Management Job | Should I Stay or Should I Go?
The grass is always greener on the other side. Remember when that was just about always true? When was that? Back in the mid-to-late 90′s, I believe. At least that was the case here in the US. I...
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Three steps to follow when fixing someone else’s mess
Fixing someone else’s mess can drive me crazy. As a developer I hated taking over someone else’s code, trying to make sense of their programming style, and then fixing it or modifying it to whatever...
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Helpdesk and Project Management Software Combined
Combining helpdesk and project management software makes perfect sense to the knowledge workers: for many, their days are split between proactive project work and reactive support work. Having both...
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Help Desk and Project Management System – Calculating the ROI
As a manager, you are always looking for ways to cut costs and increase profits for your workforce. To achieve this, some key areas IT can optimize are human resources, customer satisfaction and...
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Do You Care Enough to Give Your Best?
We all know the concept of “phoning it in.” That’s where we do just enough to get by. Just enough to get it done. Barely passable. Does that type of attitude show to our colleagues? Does it come...
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People power – your business runs on teamwork
Whether it is in your personal life or in business, people are the most important part of our lives. Relationships are essential, teamwork is essential, leadership is essential in all aspects of our...
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Help Desk ITIL Basics
SMB’s are struggling with the application of standards within IT. Still considered a black art by business executives, IT Standards are often touted, seldom adhered too, and never perfect. Let’s work...
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Five Ways to Ensure Project Profitability – Part 1
The last thing any IT project management consultant wants to do is get caught up in a consulting or PM engagement that costs them lots of time and effort and in the end makes them very little money....
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Five Ways the PM Can Add Value to the Project
Add technical oversight and effort where needed If you’re the project manager and you bring some technical skills to the table, use those when possible to fill in gaps. I was onsite with my team at one...
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Making Sense of Help Desk and Project Management
Why would an IT organization need to have a team management solution that brings together a help desk tool and a project management tool into one, integrated environment? To understand this question...
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Effective Daily Project Management Update Meetings
Let’s think about Project Management Meetings in a new, effective way. You probably perform a project management update meeting or SCRUM on a daily basis, typically in the morning before everyone gets...
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Project Management Methods | Getting Past the Fear in Agile/Scrum
The no win scenario I was asked, as regards Agile and Scrum, (see http://www.entry.com/agile-scrum-execute-projects/) How do you get past the fear of,”this could be a career limiting move”, involved...
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Customer Self-Service Portal Improves IT Customer Service Ratings
Preferred Communication Methods by DemographicClick for larger image It’s surprising how many IT organizations still rely solely on email and phone calls to channel customer service requests. You may...
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The importance of tracking employee time
We’re often faced with the paradoxical task of helping organizations who don’t want to track their IT time optimize their IT resources. I’m sure that you can instantly see the impossibility of this as...
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Handing off a Project to Another Project Manager
There comes a time in almost every project manager’s career when they need to give away a project. The reasons can be many….you may have just been given a critical project that requires you to lighten...
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People power – your business runs on teamwork
Whether it is in your personal life or in business, people are the most important part of our lives. Relationships are essential, teamwork is essential, leadership is essential in all aspects of our...
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Avoid having to “take one for the team.” Or Accountability in Projects
It takes courage to admit you were wrong, that you made a mistake, missed a deadline. Taking one for the team isn’t just a phrase used in sports. Accountability in a business situation is just as...
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